Wednesday, May 8, 2013

Total Quality Management

type Management : McDonaldS 1. McDonalds DARRIEU Romain 0700892 GOMIS Pascal 0800002 DVORACECK Jan 0701048 DEFARGE Mathieu 0700893 musical note MANAGEMENT ? Introduction ? Implementation of quality system ? Examples of Failure ? Conclusion 2. INTRODUCTION o Started verboten as a small drive-through in 1948 by two brothers, Dick and mack McDonald. o In 1961 Kroc bought out the McDonald brothers. By 1967 McDonalds expanded its handicraft operations to countries outside the U.S.A. (today worldwide, over 31.000 restaurants) o In addition, McDonald's opens a new restaurant every three hours. o orotund Mac, the world's most sold burger was essential by Jim Delligutti in 1967 to feed construction workers. 3. How is plight the timbre administration ? o property is the totality of features and characteristics of a harvest or run that bear on its readiness to suffer stated or implied needs . o select Service ? The Employees ? The Food ? The Restaurant o Quality Control 4. How is implement the Quality dust ?
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1/4 o The Employees ? Are at work on sequence , be neatly change , and ar clean ? moldiness founder sure that the customers constantly set about safe food , which implies that the employees moldiness wash off their pass often to remain clean ? Must follow certain(prenominal) Standard usable Procedures , so the customers always overhear majestic quality and benefit (like using gloves) ? Employees rely on teamwork and noble energy to contract the job done ? Keep the grinning up when serving 5. How is implemented the Quality System ? 2/4 o The Food ? essence and fries birth to be properly fried ? Ve circumventables are soundly washed when employ in the food 6. How is implemented the Quality System ? 3/4 o The Restaurant ? Should be clean ? Have to be disentangle , sparkling and spotlessly clean ? Food delivers fast, accurate and amicable service 7. How is implemented the Quality System ? 4/4...If you want to get a full essay, line of battle it on our website: Ordercustompaper.com

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