Reflective Essay

Due to the increasing complexness of IT systems and the growing demands and expectations of customers, IT/IS wait on desk sour take over become more consequential and critical for rough-and-ready care and the use of information resources in organisations. A benefactor desk is an accessible profit point of take on within a guild which leads on-demand advice, solutions or actions to aid its employees in look ating stunned IT colligate labour (Marcella and Middleton, 1996). The main functions of a clubs facilitate desk is to assistance its employees work more effectively and efficiently by providing them obligate which would ease the use of the unhomogeneous IT/IS infrastructures used cross vogues the company. As the motorcoach in put of a humongous transnational companys IT/IS help desk which operate from triad locations in order to provide a 24 hr service to the employees, on that point is a claim to assess the instruction motion of the IT/IS help desk. To achieve this, it forget be necessary to carry break a bench marking coiffe which will examine the performance. many authors consecrate defined benchmarking as a management appliance or an approach that organizations or some organizations use to equation their trading operations with that of another(prenominal) companies or units or section in its ingest companies (slack et al, 2004; Hiles, 2011).

This figure out of learning from others has been a commons practice in organizations and its popularity is as a result of the realisation by operations manager who face similar problems in managing their processes as other organizations who have successfully handled such problems that, there is a bust way of doing things. The aim of this report is to provide an overview of measures, poetic rhythm and methodology that evoke be used in a benchmark role for an IT/IS helpdesk. It identifies ten key measures and metrics across the IT/IS helpdesk season highlighting the strengths and weaknesses of these measures. Also a methodology for carrying out the benchmark in an improvement calculate is proposed.If you want to experience a full essay, order it on our website: Ordercustompaper.com

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