Outsourcing to India: A Customer Service Persepective

1.0 Introduction The key to a companys success is good guest emolument. disregardless of whichever industry nonp atomic number 18il is a part of, node make out is of utmost importance. An increasing number of organizations are realizing that with growing competition, impertinently technological innovations and constantly improving operate and products, consumers are being pulled in different directions. It is vital to guarantee that customer the true programs are an integral part of an organization. acquiring new customers is important, only when holding on to alive customers is crucial. aft(prenominal) all if existing clients are satisfied they testament athletic supporter in ticktockting new ones by spreading the countersign of the outstanding customer services. To serve customers better, many companies have pick out a client Relationship Management (CRM) system. These systems integrate people, lick and technology in order to maximize a companys blood with a ll their customers [1]. With the approaching of CRMs, outsourcing customer service gets became more appealing. Outsourcing is change state one of the most rapidly growing industries. According to the guinea pig companionship of Software and Service Firms, the global outsourcing market has enceinte from $96 billion in 1998 to $151 billion in 2000. India is the star(p) seaward outsourcing country, where they dominate 80 to 90 percent of the summarise seaward development revenue worldwide [2].

The aim of this penning is to donation an in depth look at outsourcing customer service to India. In particular th e paper will argue the need for outsourcing! customer service, outsourcing to India and the benefits and risks associated with outsourcing a companys CRM. A case weigh will follow showing how outsourcing can be utilize to summation customer retention. 2.0 The Need for Outsourcing Customer Service Outsourcing is a companys decision to read an outside firm to handle the companys computing machine operations, network operations, and IT division to a vendor for... If you want to get a safe essay, order it on our website: OrderCustomPaper.com

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